Guides for your digital life

Each guide starts with a short answer, walks you through practical steps and sets out limits and sources.

Spotting phishing in emails, texts and QR codesPhishing messages try to rush you into clicking, entering details or making a payment. The most reliable defence: never follow the link or QR code in the message. Check the request yourself – in the known app or by typing the address you know.Read guide

Hacked email account: what to do nextHow to regain access, end unknown sessions and limit further damage.
Passkeys, MFA and secure passwordsHow to set up sign-in and recovery for your most important accounts.
Identity theft: what to do when someone misuses your dataA guide for people affected in Germany: orders, reminders or contracts in your name – secure evidence, dispute claims, report to the police.
Spotting a fake shop: warning signs to check before you buyIs this online shop legitimate? Warning signs, a six-step quick check and a balanced look at payment methods – for shoppers in Germany.
Cyberbullying and children: what parents can do nowYour child is being bullied online? Calm, concrete steps: listen, secure evidence, report, involve the school and get help.
Spotting a deepfake call: when a relative’s voice is fakedThe voice sounds like your child and they urgently need money? Why a familiar voice is no proof and how to check calls independently.
Cyber security check for families: review accounts, devices and home togetherA structured review for the whole household: accounts, devices, home network, smart home and shared rules with children.
Lost smartphone: how to prepare and get your access backWhat to set up beforehand so a lost phone isn’t a total loss: lock, find feature, backup, recovery codes and dependencies.
Protect WhatsApp and social media: secure your accounts against takeoverHow to stop someone taking over your WhatsApp, Instagram or other social media account: second factor, linked devices, codes and changing numbers.
Digital emergency folder: how to prepare important logins and informationHow relatives can find important digital things in an emergency without passwords lying around insecurely: contents, storage and how it differs from digital estate planning.
Cyber insurance for individuals: what it can cover – and where the limits areProduct-neutral: what personal cyber insurance in Germany can include depending on the plan, what to check in the conditions and when it can make sense.